Porsche AG

  • IT strategy and architecture
  • CRM process model and project roadmap
  • Global development and roll-out
  • Interim management of CRM implementation program

Volkswagen AG

  • Overall project lead CRM@VWG
  • Project lead for roll-out CRM in Spain and Russia
  • Business Blueprint & detail concept, project supervision
  • Project lead for Dealer Management System implementiation
  • Project lead of CRM template development team

Volkswagen Financial Services

  • IT strategy and architecture
  • CRM process model and project roadmap
  • Business blueprint and detail concept, project supervision
  • Design call center processes and GUI
  • Process model, retail roll-out CRM (B:C)